University Library Access Services Manager (Administrator I) – Sonoma State University


Job Title:                  University Library Access Services Manager (Administrator I)

Job ID:                      104214

Location:                  Sonoma State University

Full/Part time:           Full-Time

Regular/Temporary: Regular


Department Name

University Library
Department Info
The Library faculty, staff, and managerial leaders are known for their excellent service and scholarship, innovative learning and research spaces, and partnerships with disciplinary faculty and other campus departments. The Jean and Charles Schulz Information Center, which opened in 2000, is a three-story, 219,000 square foot building that features extensive study areas, classrooms, study rooms, support services such as the Writing Center and the Faculty Center, and a three-story, robotically-powered Automated Retrieval System.
The Library’s strategic plan underscores the Library’s strong commitment to diversity and organizational development.  More information about the Library can be found at
Salary and Benefits
The salary range for this position is $75,000 to $80,000 annually. Starting salary will commensurate with qualifications and experience,

This position is eligible for a broad range of benefits, including medical, dental, vision, life and disability insurances, retirement (CalPERS), tuition waiver, vacation and sick leave. In addition, 14 paid holidays are offered each year; 13 scheduled on specific days and a Personal Holiday that may be taken any time during the year.

A comprehensive benefits summary for this position is available online by clicking the View Benefits Summary link below or by request from SSU Human Resources.

Application Deadline
First review of applications will be at 8 am on Friday, October 7, 2016.  Applications received on or after the first review date may not be considered. The position is open until filled.
Conditions of Employment
This position is a member of the Management Personnel Plan and serves at the pleasure of the President.
Reporting to the Dean of the Library, the Access Services Manager provides management and guidance for circulation, reserves, and resource fulfillment (interlibrary loan) services, and supervises regular and student personnel. In addition, the Access Services Manager will manage facility issues such as work orders, housekeeping, supplies, building access, signage, cash management, events, emergency response, room scheduling, key management, and gallery exhibits.  The Access Services Manager works closely and consultatively with library and campus faculty, students, and staff to ensure optimal services and well-managed, collegial relationships with key stakeholders.  In consultation with the Dean and working collaboratively with Library faculty, staff, and other administrators, the Access Services Manager participates in policy and program development while providing leadership for Access Services staff development.  The Access Services Manager also participates collaboratively in the development of innovative approaches to the delivery of excellent public services in an organization committed to the highest quality of virtual and physical service.

The Access Services Manager will perform the following major duties:

·         Provide management and direct supervision for Access Services, which includes employees and student workers in circulation, including student worker scheduling; course reserves; and resource fulfillment services. Organizes and monitors the workload and staffing of the unit to provide services responsive to user needs. Convenes regular meetings of the Access Services group. Facilitates access to appropriate development opportunities for unit staff.

·         Serve as the first contact for work orders related to the facility. Monitor work orders and housekeeping, establish relations with campus engineers and housekeeping specialists, and develop policies and procedures related to building usage.

·         Participates in the fiscal management of expenditures related to Access Services. Forecasts needs, reviews expenditures on a regular basis, and assesses previous expenditure patterns. Provides guidance for access-related cash management activities.

·         Participate in assessment for circulation, resource fulfillment, reserves, and building usage.

·         In collaboration with representatives from library collections, special collections, and information technology, regularly reviews and updates the Library’s disaster preparedness and response policies and procedures, and conducts and evaluates emergency drills on a regular basis.

·         Provides management and direction for the Access Services student worker program, including recruitment, training, supervision, evaluation, learning objectives, and program design.

·         Serves as the point of contact for compliments and complaints related to access services, tours of the library, and community borrower inquiries.

·         Collects and analyzes a variety of access services data, and uses this data to guide decision-making.

·         Serves on the Library’s Program and Marketing Committee and Space Committee, and other library committees as appropriate.

·         In collaboration with library faculty, work leads, supervisors, and other library employees, develops user-centered public services standards and best practices. Participates in ongoing user needs assessment activities.

·         Represents SSU to regional and statewide access services committees and membership groups.

·         In partnership with the Collections Librarian, coordinates the activities of Access Services to maximize the accessibility of the collections for use by the Libraries’ clientele, while maintaining concern for proper care and preservation of library material.

·         In collaboration with the Collection Development Librarian, responds to issues surrounding access and use of electronic resources.

·         Works with the Director of Library Technology, the Library’s project manager for the Unified Library Management System (ULMS), and other personnel on the migration of the 23 CSU libraries to the ULMS in the summer of 2017 and the post-migration activities that will follow. Participates in workforce redesign planning based on new workflows.

·         Represents the Library to campus groups and committees such as the Campus Reengineering Committee and the monthly meeting of administrative managers.

In addition, the Access Services Manager will perform other secondary duties as assigned.

The majority of duties are performed in a dynamic, fast-paced office environment in the University Library on Sonoma State University campus.  This position requires the ability to speak and hear, sit and/or stand for extended periods of time, and use and enter data into a computer for up to six hours per day.  Some duties might be performed off campus in various locations, and might involve air and automobile travel and overnight stays.  As an exempt employee, the incumbent has some flexibility in work schedule, however, must be available during the regular campus hours, Monday through Friday, to meet the operational needs of the campus and department.  Some evening and weekend hours might be required to meet department operational needs.  Some regional, statewide, and national travel may be required. Employee’s specific start time is determined by Appropriate Administrator.  Employee must maintain regular and acceptable attendance at such levels as is determined by Appropriate Administrator.

This position requires a minimum of two years’ professional experience in access services or equivalent experience, including supervision of regular as well as student employees.  Demonstrated knowledge or experience of access services functions (circulation, reserves and interlibrary borrowing/materials delivery) and the integrated library systems that support them is required.  Experience working in a college or university library is preferred. A degree pr units toward a Master’s Degree from a program accredited by the American Library Association is preferred.  Any equivalent combination thereof of education and professional experience to perform the duties of the position as described above will be considered.


Must have demonstrated commitment to diversity and understanding of the contributions a diverse workforce brings to the workplace. Supervisory experience that demonstrates strategic thinking, managing, motivating, and leading teams of library staff is required.  Must have strong user centered public service philosophy, with excellent interpersonal and communication skills.


Preferred qualifications include demonstrated ability to work successfully in a collaborative, team oriented environment; excellent knowledge of current issues and opportunities in enhancing access to library collections and services; experience or demonstrated knowledge in working with students from diverse backgrounds, interests, and abilities.

Qualification Note
Evidence of degree(s) or certificate(s) and/or license(s) required at time of hire.
Application Process
Click the “Apply Now” to apply to this position. Job ID: 104214 Materials submitted with your application will not be returned. The ADA Coordinator is available, at 707/664-2664, to assist individuals with disabilities in need of accommodation during the hiring process.

Qualified candidates must submit Online Employment Application. Cover letter and resume are required.

A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current employees who apply for this position.

Other Information
The university is an Affirmative Action/Equal Opportunity Employer.  We consider qualified applicants for employment without regard to race, religion, color, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, genetic information, medical condition, disability, marital status, or protected veteran status.

This position may be considered a “mandated reporter” under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

Conflict of Interest
This position is a “designated position” in the California State University’s Conflict of Interest Code. The successful candidate accepting this position is required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission.
About Sonoma State
Sonoma State University, located 48 miles north of San Francisco, is one of the 23 campuses of the California State University. Sonoma State University is a liberal arts institution with an enrollment of approximately 9,500 students and 530 full-time and part-time faculties. Our beautiful campus is located in Rohnert Park, at the foot of the Sonoma hills in the Wine Country.

Sonoma State University is proud to be a smoke-free campus, where smoking and other uses of tobacco products, such as smokeless tobacco, the use of e-cigarettes and similar devices, are prohibited.

Sonoma State University’s Jeanne Clery Act Annual Security Report is available at;


Annual Campus Housing Fire Safety Report is available at

Contact Information
Sonoma State University
Human Resources
Main (707) 664-3100
Fax (707) 664-3196
1801 East Cotati Avenue
Rohnert Park, CA 94928

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